Question 1

Can I request a specific unit (e.g., top floor, near the entrance)?

Accepted Answer

We can accommodate your request as per availability of the desired rooms

Question 2

How do I schedule a tour?

Accepted Answer

You can schedule a tour by selecting a space and choosing your preferred date and time. Alternatively, you can also share your details and we will call you back to help you schedule a tour.

Question 3

How can I cancel my booking?

Accepted Answer

The resident can convey his booking cancelation decision to the property manager, please note that the token amount is non- refundable

Question 4

What is the cancellation policy?

Accepted Answer

If a resident has made a booking but does not move in beyond 7 days from the scheduled move-in date, their reservation will unfortunately be cancelled. It’s important to note that the initial token amount paid at the time of booking is non-refundable.

Question 5

Is the deposit refundable?

Accepted Answer

The deposit is refundable subject to completion of minimum duration of stay, serving one month of notice and clearing any outstanding dues including any recovery due to damage to the property or appliances

Question 6

How much is the deposit and is it mandatory?

Accepted Answer

The security deposit is equal to 1 month's rent.

It is a one-time fixed amount that we charge from you in addition to the monthly service charges.

Please note that this is refundable subject to completing your minimum duration of stay, and ensuring no damages to your rental or the property  So you get the full deposit credited right back to your bank account whenever you decide to move out.

Question 7

Are there any additional charges that I should be aware of?

Accepted Answer

Apart from monthly service charge, the following charges are required to be paid,
Durinf move-in, we request you pay the following
1. Onboarding charges - to docover agreement, police verification and preparing the room for you
2. Security Deposit which is a one-time refundable charge, equal to a month's rent

Question 8

What is the rent payment cycle?

Accepted Answer

Rent payment cycle is fixed and easy to remember. We request you to pay the rent for a given month, on or before the 5th of the month. Rest assured, we'll start reminding you in advance.

Question 9

What is the Yukio Referral Program?

Accepted Answer

A program where you can refer people to Yukio and earn rewards.

Question 10

Who is this relocation campaign for?

Accepted Answer

This is for professionals relocating to Pune who want a fully managed, ready-to-move-in living experience. If you're moving for work and want to avoid the stress of brokers, flatmates, and PG chaos — this is for you.

Question 11

How to I start my journey with Yukio?

Accepted Answer

Follow these three steps to book your space:
1. Fill out the enquiry form so we can reach out to you.
2. Book a tour of our space when you receive a call from us or book directly on our website.  
3. After the site visit, you must pay a token in order to book your space.

Question 12

I have booked a room successfully. What are the next steps?

Accepted Answer

Upon successful booking:

1. We will provide you with a link to our app. This app is designed to help you settle into the property and provide access to various features, such as notices, helpdesk, amenities, and services.

2. On your move-in day, we kindly request you to carry a national identification document for KYC purposes to ensure a smooth move-in.

Question 13

I made a booking but did not receive a confirmation. Can you help?

Accepted Answer

Sure. We kindly request you to wait for 30 minutes to receive the confirmation via your registered Email ID. If you do not receive it within this timeframe, please contact us at 1800-103-4124

Question 14

What are the available payment modes?

Accepted Answer

We offer a variety of payment options, including UPI, credit cards, debit cards, and net banking.

Question 15

Can I book a room for someone else?

Accepted Answer

Yes, you can book a room for a third party by providing their contact details to the sales executive.

Question 16

I tried to book a room but the booking was unsuccessful. However, the payment has been deducted from my account. What should I do?

Accepted Answer

In case the amount gets debited from your account and the booking page shows that the payment has failed, the amount deducted will be credited to your account within 5 working days.

Question 17

Can I pay the deposit and service charges in installments?

Accepted Answer

Sorry, the deposit and monthly service charges cannot be paid in installments.

Question 18

There is a discrepancy in the receipts, what should I do?

Accepted Answer

We request that you contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 19

I am unable to download my monthly service charges receipts, with whom should I raise my concerns?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 20

I have paid my previous month's rent, but the system is displaying rent due/ rent defaulted. What should I do?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 21

Can I get a receipt for my payment?

Accepted Answer

Yes, the resident can view payment history by clicking on the profile icon , followed by, My Accounts > Payments

Question 22

Can I see the room and apartment before making a booking?

Accepted Answer

Yes, the property manager will assist you for a property tour through a phone call or you can visit our website and schedule a property visit.

Question 23

What am I getting as part of my booking?

Accepted Answer

Living in Yukio gives you unparalleled comfort and convenience through:
1. Services such as homely food, high-speed internet service, Home Cleaning, and laundry pick up and drop.
2. Dedicated staff to address all your queries. 
3. Fully furnished spaces along with appliances, such as a refrigerator, microwave, oven, TV, and induction. 
4. Premium amenities such as a gym, co-working spaces, and indoor game rooms.

Question 24

Are meals included?

Accepted Answer

Yes, your rental includes breakfast & dinner (Mon to Sat) and brunch & Dinner (Sundays). The menu is curated to be homely and nutritious to meet your dietary needs.

Question 25

Is Home Cleaning included? If yes, what's covered?

Accepted Answer

Yes, our trained staff provides home cleaning services three times a week, including cleaning rooms, bathrooms, common spaces, and linen changes.

Question 26

Can I opt out of additional services?

Accepted Answer

The services are a key part of our offering so there is no option to opt out. Rest assured; we provide quality service to ensure a seamless living experience.

Question 27

What documents do I need to bring on check-in day?

Accepted Answer

We request you bring your Aadhaar card and 2 passport-size photographs for the KYC and police verification process.

Question 28

Can I reschedule my move-in date after it’s been set?

Accepted Answer

Yes, Please contact our team at 1800-103-4124 or support@yukio.in to reschedule your move-in date.

Question 29

What happens if I miss my check-in schedule?

Accepted Answer

We hold the reservation for up to 7 days after your scheduled move-in date. In case you fail to move in on time, please reach out to our team at 1800-103-4124 or support@yukio.in to reschedule the move-in date and avoid cancellations.

Question 30

Who can participate?

Accepted Answer

Any adult Indian resident can participate

Question 31

How do I generate my referral code?

Accepted Answer

You can generate the Referral code by following the steps on the Yukio website: 
https://www.yukio.in/referrals

Question 32

Is there a referral limit?

Accepted Answer

Yes, there is a cap of 20 successful referrals. You can earn rewards for up to 20 successful referrals.

Question 33

How long is my referral code valid?

Accepted Answer

The referral code has a 3-month validity once the referrer generates the code.

Question 34

What if my referred person doesn’t use the code in 3 months?

Accepted Answer

If the Referee does not move into Yukio within 3 months, then they will no longer be a part of your referral pool.

Question 35

Can I refer an existing Yukio user?

Accepted Answer

No, only new users are eligible.

Question 36

What reward do I get for referrals?

Accepted Answer

Rs5,000 E-voucher per successful referral.

Question 37

How will I receive my reward?

Accepted Answer

Via digital voucher, sent to your email or phone.

Question 38

When will I get my reward?

Accepted Answer

Within 30 days once the referee checks-in to Yukio

Question 39

Is there a maximum reward limit?

Accepted Answer

Yes, Rs1,00,000 worth of rewards (20 successful referrals).

Question 40

Can I get my reward in cash?

Accepted Answer

No, rewards are only issued as vouchers.

Question 41

Can I refer myself?

Accepted Answer

No, self-referrals are not allowed.

Question 42

What if my referral cancels the service?

Accepted Answer

The referral will not count, and no reward will be issued. Additionally, the Referee must stay in Yukio for a minimum of 3 months for the referral reward to be valid.

Question 43

Can my reward be revoked?

Accepted Answer

Yes, Fraudulent activities or misuse of the Program may result in disqualification from the Program and forfeiture of any earned rewards

Question 44

Can Yukio change or end the program?

Accepted Answer

Yes, Yukio can modify or terminate the program anytime.

Question 45

Is there a power backup in case of outages?

Accepted Answer

Yes. The entire Yukio Jobs has a 100% power backup.

Question 46

What if I have a dispute about my reward?

Accepted Answer

You can reach out to the Yukio team at: support@yukio.in

Question 47

What is the SAVE10K offer?

Accepted Answer

The SAVE10K offer provides a ₹10,000 rebate on the sixth month’s rent when you book your room.

Question 48

When will I receive the ₹10,000 discount?

Accepted Answer

The discount will be applied as a rebate on your sixth month’s rent.

Question 49

Is there a minimum rental tenure?

Accepted Answer

Yes, we allow bookings for a minimum duration of 120 days.

Question 50

Is there a minimum stay required to avail this offer?

Accepted Answer

Yes, you must complete six months of stay to be eligible for the ₹10,000 rebate.

Question 51

Is this an instant discount?

Accepted Answer

No, this is a rent rebate applicable only to your sixth month. It will not reduce the upfront payment during booking.

Question 52

Can I combine this offer with other promotions or discounts?

Accepted Answer

No, SAVE10K cannot be combined with any other coupons or offers unless specified.

Question 53

Is the offer valid for all room types and locations?

Accepted Answer

Yes, the offer is valid on all room types and locations.

Frequently Asked Questions