Question 1

Can I request a specific unit (e.g., top floor, near the entrance)?

Accepted Answer

We can accommodate your request as per availability of the desired rooms

Question 2

How do I schedule a tour?

Accepted Answer

You can schedule a tour by selecting a space and choosing your preferred date and time. Alternatively, you can also share your details and we will call you back to help you schedule a tour.

Question 3

How can I cancel my booking?

Accepted Answer

The resident can convey his booking cancelation decision to the property manager, please note that the token amount is non- refundable

Question 4

What is the cancellation policy?

Accepted Answer

If a resident has made a booking but does not move in beyond 7 days from the scheduled move-in date, their reservation will unfortunately be cancelled. It’s important to note that the initial token amount paid at the time of booking is non-refundable.

Question 5

Is the deposit refundable?

Accepted Answer

The deposit is refundable subject to completion of minimum duration of stay, serving one month of notice and clearing any outstanding dues including any recovery due to damage to the property or appliances

Question 6

How much is the deposit and is it mandatory?

Accepted Answer

The security deposit is equal to 1 month's rent.

It is a one-time fixed amount that we charge from you in addition to the monthly service charges.

Please note that this is refundable subject to completing your minimum duration of stay, and ensuring no damages to your rental or the property  So you get the full deposit credited right back to your bank account whenever you decide to move out.

Question 7

Are there any additional charges that I should be aware of?

Accepted Answer

Apart from monthly service charge, the following charges are required to be paid,
Durinf move-in, we request you pay the following
1. Onboarding charges - to docover agreement, police verification and preparing the room for you
2. Security Deposit which is a one-time refundable charge, equal to a month's rent

Question 8

What is the rent payment cycle?

Accepted Answer

Rent payment cycle is fixed and easy to remember. We request you to pay the rent for a given month, on or before the 5th of the month. Rest assured, we'll start reminding you in advance.

Question 9

What is the Yukio Referral Program?

Accepted Answer

A program where you can refer people to Yukio and earn rewards.

Question 10

Who is this relocation campaign for?

Accepted Answer

This is for professionals relocating to Pune who want a fully managed, ready-to-move-in living experience. If you're moving for work and want to avoid the stress of brokers, flatmates, and PG chaos — this is for you.

Question 11

How to I start my journey with Yukio?

Accepted Answer

Follow these three steps to book your space:
1. Fill out the enquiry form so we can reach out to you.
2. Book a tour of our space when you receive a call from us or book directly on our website.  
3. After the site visit, you must pay a token in order to book your space.

Question 12

I have booked a room successfully. What are the next steps?

Accepted Answer

Upon successful booking:

1. We will provide you with a link to our app. This app is designed to help you settle into the property and provide access to various features, such as notices, helpdesk, amenities, and services.

2. On your move-in day, we kindly request you to carry a national identification document for KYC purposes to ensure a smooth move-in.

Question 13

I made a booking but did not receive a confirmation. Can you help?

Accepted Answer

Sure. We kindly request you to wait for 30 minutes to receive the confirmation via your registered Email ID. If you do not receive it within this timeframe, please contact us at 1800-103-4124

Question 14

What are the available payment modes?

Accepted Answer

We offer a variety of payment options, including UPI, credit cards, debit cards, and net banking.

Question 15

Can I book a room for someone else?

Accepted Answer

Yes, you can book a room for a third party by providing their contact details to the sales executive.

Question 16

I tried to book a room but the booking was unsuccessful. However, the payment has been deducted from my account. What should I do?

Accepted Answer

In case the amount gets debited from your account and the booking page shows that the payment has failed, the amount deducted will be credited to your account within 5 working days.

Question 17

Can I pay the deposit and service charges in installments?

Accepted Answer

Sorry, the deposit and monthly service charges cannot be paid in installments.

Question 18

There is a discrepancy in the receipts, what should I do?

Accepted Answer

We request that you contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 19

I am unable to download my monthly service charges receipts, with whom should I raise my concerns?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 20

I have paid my previous month's rent, but the system is displaying rent due/ rent defaulted. What should I do?

Accepted Answer

We request you to contact the property manager or our customer support team at 1800-103-4124 or support@yukio.in

Question 21

Can I get a receipt for my payment?

Accepted Answer

Yes, the resident can view payment history by clicking on the profile icon , followed by, My Accounts > Payments

Question 22

Can I see the room and apartment before making a booking?

Accepted Answer

Yes, the property manager will assist you for a property tour through a phone call or you can visit our website and schedule a property visit.

Question 23

What am I getting as part of my booking?

Accepted Answer

Living in Yukio gives you unparalleled comfort and convenience through:
1. Services such as homely food, high-speed internet service, Home Cleaning, and laundry pick up and drop.
2. Dedicated staff to address all your queries. 
3. Fully furnished spaces along with appliances, such as a refrigerator, microwave, oven, TV, and induction. 
4. Premium amenities such as a gym, co-working spaces, and indoor game rooms.

Question 24

Are meals included?

Accepted Answer

Yes, your rental includes breakfast & dinner (Mon to Sat) and brunch & Dinner (Sundays). The menu is curated to be homely and nutritious to meet your dietary needs.

Question 25

Is Home Cleaning included? If yes, what's covered?

Accepted Answer

Yes, our trained staff provides home cleaning services three times a week, including cleaning rooms, bathrooms, common spaces, and linen changes.

Question 26

Can I opt out of additional services?

Accepted Answer

The services are a key part of our offering so there is no option to opt out. Rest assured; we provide quality service to ensure a seamless living experience.

Question 27

What documents do I need to bring on check-in day?

Accepted Answer

We request you bring your Aadhaar card and 2 passport-size photographs for the KYC and police verification process.

Question 28

Can I reschedule my move-in date after it’s been set?

Accepted Answer

Yes, Please contact our team at 1800-103-4124 or support@yukio.in to reschedule your move-in date.

Question 29

What happens if I miss my check-in schedule?

Accepted Answer

We hold the reservation for up to 7 days after your scheduled move-in date. In case you fail to move in on time, please reach out to our team at 1800-103-4124 or support@yukio.in to reschedule the move-in date and avoid cancellations.

Question 30

Is there a power backup in case of outages?

Accepted Answer

Yes. The entire Yukio Jobs has a 100% power backup.

Question 31

What is the SAVE10K offer?

Accepted Answer

The SAVE10K offer provides a ₹10,000 rebate on the sixth month’s rent when you book your room.

Question 32

When will I receive the ₹10,000 discount?

Accepted Answer

The discount will be applied as a rebate on your sixth month’s rent.

Question 33

Is there a minimum rental tenure?

Accepted Answer

Yes, we allow bookings for a minimum duration of 120 days.

Question 34

Is there a minimum stay required to avail this offer?

Accepted Answer

Yes, you must complete six months of stay to be eligible for the ₹10,000 rebate.

Question 35

Is this an instant discount?

Accepted Answer

No, this is a rent rebate applicable only to your sixth month. It will not reduce the upfront payment during booking.

Question 36

Can I combine this offer with other promotions or discounts?

Accepted Answer

No, SAVE10K cannot be combined with any other coupons or offers unless specified.

Question 37

Is the offer valid for all room types and locations?

Accepted Answer

Yes, the offer is valid on all room types and locations.

Question 38

What is the Yukio Ambassador Referral Program?

Accepted Answer

Yukio Ambassador Referral Program allows Yukio residents and external individuals to refer friends, colleagues, or acquaintances to stay at Yukio. For every successful referral booking, the referrer may receive exciting rewards such as Amazon vouchers, Spin the Wheel prizes, and milestone rewards.

Question 39

Who can participate in the referral program?

Accepted Answer

The program is open to:
a)	Existing Yukio residents
b)	Former residents (if applicable)
c)	External individuals who wish to refer potential residents
Participants must be 18 years or older.

Question 40

What qualifies as a successful referral?

Accepted Answer

A referral will be considered successful when:
a)	The referred person completes a confirmed booking at Yukio
b)	The booking is for a minimum stay of 4 months
c)	All required payments, including booking amount and security deposit, are completed
d)	The referred person moves into the Yukio property
e)	The person has not previously enquired, visited, or registered with Yukio before the referral was submitted
All referrals are subject to verification and approval by Yukio.

Question 41

What reward will I receive for a successful referral?

Accepted Answer

For every successful referral booking, the referrer will receive an Amazon Voucher worth ₹10,000. Reward is non-transferable and cannot be exchanged for cash.

Question 42

When will I receive the referral reward?

Accepted Answer

The referral reward will be issued after the referred resident completes the booking and successfully moves into the Yukio property, subject to verification by Yukio.  Rewards may be issued within a reasonable processing period after eligibility is confirmed.

Question 43

What is the Spin the Wheel reward?

Accepted Answer

For every successful referral booking, the referrer will get an opportunity to participate in the Spin the Wheel program, where additional rewards can be won.  Spin the Wheel prizes are subject to availability and may vary from time to time.

Question 44

How do milestone rewards work?

Accepted Answer

Participants who achieve multiple successful referrals can unlock larger rewards:
•	2 Referrals – Taj Voucher (4 Nights Stay)
•	4 Referrals – Goa / Bangkok / Pattaya Trip
•	6 Referrals – iPhone 16 (128 GB)
•	8 Referrals – MacBook Air
•	10 Referrals – Royal Enfield Hunter 350
Milestone rewards will be issued after verification of eligible referrals.
Yukio may provide equivalent rewards if any listed reward becomes unavailable.

Question 45

Can I continue referring after receiving a milestone reward?

Accepted Answer

Yes.  Once a milestone reward is redeemed, the referral counts for milestone rewards resets to zero, and you can begin accumulating new successful referrals to unlock future milestone rewards.

Question 46

What happens if two people refer the same person?

Accepted Answer

If multiple individuals refer the same person, the referral reward will be credited only to the first valid referral recorded in the Yukio system.

Question 47

Can I refer someone who has already contacted Yukio?

Accepted Answer

No. Referrals are only valid if the referred person has not previously enquired, registered, or visited Yukio for booking purposes before the referral was submitted.

Question 48

How do I submit a referral?

Accepted Answer

You can submit referrals through:
SSYukio referral form
a)	Yukio official referral link
b)	Through a Yukio team member
Referrals must be submitted before the referred individual contacts Yukio directly.

Question 49

Is there a limit to how many people I can refer?

Accepted Answer

You can refer multiple individuals under the Program.  However, eligibility for milestone rewards and benefits remains subject to verification and program policies.

Question 50

Can I refer myself or create a fake booking?

Accepted Answer

No.  Self-referrals, fake bookings, or any misuse of the Program are strictly prohibited. Yukio reserves the right to disqualify participants and cancel rewards in such cases.

Question 51

Are taxes applicable on rewards?

Accepted Answer

Certain rewards may be subject to applicable taxes under Indian law. Participants may be required to provide necessary tax details where applicable.

Question 52

Can Yukio change the program or rewards?

Accepted Answer

Yes. Yukio reserves the right to modify, suspend, or discontinue the Program or change reward structures at any time.

Question 53

Who should I contact for referral-related queries?

Accepted Answer

For any questions regarding referrals, tracking referrals, or reward redemption, you may contact the Yukio sales or community team.

Question 54

What happens if the referred resident cancels their booking or leaves early?

Accepted Answer

If the referred resident cancels the booking before move-in or does not complete the minimum stay requirements, the referral may no longer qualify for rewards.  Yukio reserves the right to cancel or adjust referral rewards in such cases, in accordance with the program terms.

Question 55

How long does it take to receive milestone rewards?

Accepted Answer

Milestone rewards such as travel packages, electronic devices, or other prizes will be issued after verification of eligible referrals. Delivery timelines may vary depending on vendor availability, logistics, or reward processing timelines. Yukio will communicate the estimated delivery timeline once the milestone eligibility is confirmed.

Question 56

Can rewards be exchanged for cash or transferred to someone else?

Accepted Answer

No.  Rewards under the Yukio Ambassador Referral Program are non-transferable and cannot be exchanged for cash. Rewards must be accepted as provided under the Program.

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